Terms & Conditions

Last updated: 01.12.2025
Provider:Parqueon · Inh. Maximilian Porzelt
Andreas-Limmer-Straße 33
96317 Kronach, Germany
Email: privacy@parqueon.de · Phone: +49 162 764 1211
Authorized representative: Maximilian Porzelt, Owner

1. Scope & Contract Language

1.1 These Terms & Conditions (“T&Cs”) apply to all inquiries, offers, sales, deliveries, and installation services relating to floor coverings (e.g., carpet, parquet, wide-planks, leather floor, bespoke floor) provided by us to consumers and business customers.
1.2 Contract language is English. If we also provide a German version, the German version governs in case of conflict for matters governed by German law.
1.3 Your terms do not apply, even if not expressly rejected.

2. Offers, Ordering & Contract Formation

2.1 Our quotes are non-binding unless expressly marked as binding and include a validity period.
2.2 A contract is formed when you accept our offer in writing (including email) or when we confirm your order in writing.
2.3 Minor, technically necessary deviations in shade, pattern, batch, or dimensions that are customary in the trade remain reserved.

3. Prices, VAT & Payment

3.1 All prices are in EUR, plus VAT where applicable, unless stated otherwise.
3.2 Unless agreed otherwise, a 70% deposit is due upon order confirmation for materials; the balance is due upon delivery/installation completion.
3.3 We accept bank transfer, unless otherwise agreed. You bear any fees charged by your payment provider.
3.4 In case of late payment, we may suspend work, charge statutory default interest, and claim reasonable reminder/collection costs as permitted by law.

4. Delivery, Lead Times & Installation Dates

4.1 Delivery and installation dates are target dates and depend on material availability, site readiness, and access.
4.2 We are not liable for delays due to force majeure (e.g., extreme weather, strikes, supplier failure, transport disruptions) or your failure to prepare the site; dates will shift reasonably.

5. Site Preparation & Customer Obligations

5.1 You are responsible for site readiness, including: cleared rooms and unobstructed access; level, clean, dry, and load-bearing subfloors (per manufacturer/industry standards); compliant moisture levels and room climate; available power and lighting and—if needed—ventilation. Installation is carried out in accordance with applicable DIN standards (e.g., DIN 18356/DIN 18365) and manufacturer guidelines, unless agreed otherwise.
5.2 We can provide subfloor preparation, moisture testing, and disposal services on request and for an additional charge.
5.3 If site conditions deviate from the agreed state, we may pause works, document the issue, and offer remedial works at the applicable rate.

6. Change Orders & Additional Works

6.1 Changes requested after order confirmation (materials, patterns, areas, edges, trims, skirting, thresholds) are additional works and will be quoted separately.
6.2 Hidden conditions (e.g., moisture issues, uneven substrates) entitle us to adjust the price/schedule after consultation.

7. Retention of Title

7.1 Delivered goods remain our property until paid in full (Eigentumsvorbehalt).
7.2 Until transfer of title, you must handle materials with care and not pledge or assign them to third parties.

8. Acceptance, Defects & Warranty

8.1 After completion, we invite you to inspect and accept the works. Any apparent defects must be reported immediately; latent defects as soon as discovered.
8.2 For consumers, your statutory rights under German law remain unaffected.
8.3 For business customers, the limitation period for defect claims is 12 months from acceptance, except for construction works, goods used for a building, or planning/monitoring services thereof; in these cases, the statutory periods (typically 5 years) apply. This does not affect claims based on intent, gross negligence, fraud, or injury to life/health.
8.4 We remedy justified defects at our choice by repair or replacement within a reasonable period. If remedy fails, you may reduce the price or—where legally permitted—withdraw from the contract.
8.5 Merchants (B2B) must comply with Section 377 HGB (duty to inspect and notify defects without undue delay).

9. Samples, Batches & Tolerances

9.1 Samples are illustrative; reasonable deviations in color, grain, texture, or pile may occur between batches and under varying light.
9.2 For patterned installations, we follow the agreed layout; pattern repeat and cutting waste are included as calculated.
9.3 Where you specify exact alignments (e.g., zero-offset joints), this must be stated in the order; feasibility depends on site geometry and product tolerances.
9.4 Final billing is based on actual installed quantities (m²/lfm) including agreed pattern repeats, cuts, and waste.

10. Consumer Right of Withdrawal (Distance Contracts)

10.1 If you are a consumer and conclude a distance contract (e.g., via email/phone/website), you normally have a 14-day right of withdrawal under EU law.
10.2 Exceptions: The right of withdrawal does not apply to goods made to your specification or clearly personalized (e.g., custom-cut, special-order materials, bespoke finishes).
10.3 Services started during the withdrawal period: If you explicitly request that we begin services before the 14-day period expires and acknowledge that you will lose your right of withdrawal upon full performance, you will owe reasonable costs for services already provided if you later withdraw before completion.
10.4 We provide the legally required Withdrawal Policy and the Model Withdrawal Form at /withdrawal-policy and /withdrawal-form. Please review these before placing an order.

Click here to download the Withdrawal Policy and the Model Withdrawal Form.

11. Liability

11.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory product-liability laws.
11.2 For slight negligence, we are liable only for breaches of essential contractual duties (cardinal obligations); in that case, liability is limited to the foreseeable damage typical for the contract.
11.3 Your statutory rights as a consumer remain unaffected.

12. Photos, References & Intellectual Property

12.1 With your consent (or where permitted by law), we may photograph finished projects and show them—without personal data—as references (website, portfolio, social media).
12.2 Plans, drawings, layouts, and texts we create remain our intellectual property unless transferred by separate agreement.

13. Data Protection

We process personal data according to our Privacy Policy (see /privacy-policy). That policy forms part of these T&Cs.

14. Third-Party Links & Tools

Third-party services (e.g., map services, video platforms, payment providers) are governed by their own terms. We are not responsible for their content or availability.

15. Governing Law & Jurisdiction

15.1 These T&Cs are governed by German law (excluding the UN CISG).
15.2 For business customers who are merchants within the meaning of the German Commercial Code (HGB), or a legal entity under public law or a special fund under public law, the exclusive jurisdiction is our registered office. For consumers, the statutory places of jurisdiction apply; mandatory consumer-protection rules of your home country remain unaffected.

16. Severability

If any provision of these T&Cs is or becomes invalid, the remaining provisions remain in force. The invalid provision will be replaced by a valid one closest to the economic intent.

17. Changes to these T&Cs

We may update these T&Cs to reflect legal, technical, or business changes. The version date at the top applies. Material changes will be communicated in a suitable manner.

18. Contact

Parqueon · Inh. Maximilian Porzelt
Andreas-Limmer-Straße 33
96317 Kronach, Germany
Email: privacy@parqueon.de · Phone: +49 162 764 1211
Authorized representative: Maximilian Porzelt, Owner